Return and Refund Policy

Last updated: January 21, 2025

1. Subscription Services

1.1 Monthly Subscriptions

Monthly subscriptions to our CISSP Study Platform are billed in advance and provide access to our premium features including:

• Unlimited AI-generated practice questions
• Advanced progress tracking
• Full question bank access
• AI-powered explanations

1.2 Refund Eligibility

We offer a 7-day money-back guarantee for new subscribers:

• Refunds are available within 7 days of initial subscription
• You must not have used more than 50 practice questions during the refund period
• Refund requests must be submitted through our support system
• Refunds will be processed within 5-10 business days

1.3 Cancellation Policy

You may cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You retain access to premium features until the end of your paid period
• No partial refunds for unused time in the current billing period
• Cancellation can be done through your account settings or by contacting support

2. Digital Products and Services

2.1 Nature of Service

Our platform provides digital educational content and services. Due to the nature of digital products:

• All sales are generally final after the 7-day refund period
• We cannot accept returns of digital content
• Access is provided immediately upon payment confirmation

2.2 Technical Issues

If you experience technical issues that prevent you from accessing our services:

• Contact our support team immediately
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, we will provide a full refund
• Refunds for technical issues are not subject to the 7-day limitation

3. Refund Process

3.1 How to Request a Refund

To request a refund:

1. Contact our support team at support@cissp.app
2. Include your account email and subscription details
3. Provide a brief explanation for the refund request
4. Allow 5-10 business days for processing

3.2 Refund Processing

Once approved:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days
• You will receive email confirmation when the refund is processed
• Your account access will be terminated upon refund completion

4. Special Circumstances

4.1 Duplicate Charges

If you are charged multiple times for the same service:

• Contact support immediately with transaction details
• We will investigate and refund duplicate charges within 24 hours
• No questions asked for duplicate charge refunds

4.2 Billing Errors

If you believe there is an error in your billing:

• Contact support with your account and billing information
• We will investigate and correct any billing errors
• Refunds for billing errors are processed immediately

5. OpenAI Instant Checkout

5.1 Purchases Through ChatGPT

For purchases made through OpenAI's Instant Checkout feature:

• This return policy applies in full
• Refund requests should be submitted through our support system
• We will coordinate with OpenAI for refund processing if necessary
• Processing times may be slightly longer due to third-party coordination

6. Contact Information

7. Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

8. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain in effect.

This return policy is part of our Terms of Service. By using our services, you agree to this return policy.